ZALEX Mining Limited – Return and Refund Policy
Effective Date: 10-07-2025
Last Updated: 05-10-2025
At ZALEX Limited, we are committed to ensuring that our customers are fully satisfied with every purchase. This Return and Refund Policy outlines the terms and conditions under which returns, exchanges, and refunds are accepted for products purchased through our online store or authorized sales channels.

1. Eligibility for Returns
   You may request a return or exchange within 14 days of receiving your order if:
   The item is defective, damaged, or not as described.
   You received the wrong product.
   The item is unused, unwashed, and in its original packaging (where applicable).
   To qualify for a return:
   You must provide proof of purchase (order number, receipt, or invoice).
   Items must include all original tags, accessories, manuals, and packaging.
2. Non-Returnable / Non-Refundable Items
   Certain products are not eligible for return or refund, including:
   Perishable or consumable goods.
   Personal care or hygiene products.
   Customized, made-to-order, or personalized items.
   Digital downloads or software after access or download.
   Clearance or “final sale” items.
3. How to Initiate a Return
   To initiate a return or exchange:
   Contact our Customer Service Team at support@zalexlimited.com or call +260769056509 within 14 days of delivery.
   Provide your order number, reason for the return, and supporting photos (if applicable).
   Our team will review your request and, if approved, provide a Return Authorization Number (RAN) and shipping instructions.
   Ship the product back using a reputable courier with tracking details.
   Note:
   Return shipping costs are covered by ZALEX Limited only if the return is due to an error on our part (e.g., defective or incorrect item).
   For other reasons, shipping costs will be borne by the customer.
4. Inspection and Approval Process
   Once we receive your returned product, it will be inspected within 5 business days.
   You will be notified via email whether your return has been approved or rejected.
   If approved, you will be eligible for:
   A replacement,
   A refund (to your original payment method), or
   A store credit, based on your preference.
5. Refunds
   If a refund is approved:
   It will be processed within 7–10 business days after the item has been inspected.
   Refunds will be credited to your original payment method.
   Shipping fees are non-refundable, except when the return is due to a fault by ZALEX Limited.
   If you haven’t received your refund within the stated timeframe, please contact your bank or payment provider before reaching out to us.
6. Order Cancellations
   Orders may be cancelled within 24 hours of placement, provided they have not yet been shipped.
   Once an order has been dispatched, the standard return policy applies.
7. Exchanges
   We offer exchanges for:
   Defective or damaged products.
   Incorrect items received.
   If the requested replacement is unavailable, a refund or store credit will be issued instead.
8. Chargebacks and Dispute Resolution
   We encourage customers to contact us directly at zalexmininginfo@yahoo.com before initiating a chargeback.
   We strive to resolve all issues promptly and fairly.
   Unjustified chargebacks may result in account suspension or legal action.
9. Delivery
   Each product of ours is shipped out from mainland factories in China, details of where the product is being shipped from will ALWAYS be communicated to the customer upon creation of the order, and the number of days it will take for delivery will also be communicated to avoid miscommunication.
10. Contact Information
    For any questions or concerns about this policy, please contact us:
    📧 Email: zalexmininginfo@yahoo.com
    📞 Phone: +260769056509
    🏢 Address: Mwaleshi road off kwacha road plot 3668 Olimpia lusaka

ZALEX Limited reserves the right to amend or update this policy at any time without prior notice.
Please review this page periodically for any changes.