Effective Date: 10-07-2025

Last Updated: 05-10-2025

At ZALEX Limited, we are committed to ensuring that our customers are fully satisfied with

every purchase. This Return and Refund Policy outlines the terms and conditions under which

returns, exchanges, and refunds are accepted for products purchased through our online store

or authorized sales channels.

1. Eligibility for Returns

You may request a return or exchange within 14 days of receiving your order if:

● The item is defective, damaged, or not as described.

● You received the wrong product.

● The item is unused, unwashed, and in its original packaging (where applicable).

To qualify for a return:

● You must provide proof of purchase (order number, receipt, or invoice).

● Items must include all original tags, accessories, manuals, and packaging.

2. Non-Returnable / Non-Refundable Items

Certain products are not eligible for return or refund, including:

● Perishable or consumable goods.

● Personal care or hygiene products.

● Customized, made-to-order, or personalized items.

● Digital downloads or software after access or download.

● Clearance or “final sale” items.3. How to Initiate a Return

To initiate a return or exchange:

1. Contact our Customer Service Team at support@zalexlimited.com or call [Insert

Phone Number] within 14 days of delivery.

2. Provide your order number, reason for the return, and supporting photos (if applicable).

3. Our team will review your request and, if approved, provide a Return Authorization

Number (RAN) and shipping instructions.

4. Ship the product back using a reputable courier with tracking details.

Note:

● Return shipping costs are covered by ZALEX Limited only if the return is due to an

error on our part (e.g., defective or incorrect item).

● For other reasons, shipping costs will be borne by the customer.

4. Inspection and Approval Process

Once we receive your returned product, it will be inspected within 5 business days.

You will be notified via email whether your return has been approved or rejected.

If approved, you will be eligible for:

● A replacement,

● A refund (to your original payment method), or

● A store credit, based on your preference.

5. Refunds

If a refund is approved:

● It will be processed within 7–10 business days after the item has been inspected.

● Refunds will be credited to your original payment method.

● Shipping fees are non-refundable, except when the return is due to a fault by ZALEX

Limited.

If you haven’t received your refund within the stated timeframe, please contact your bank or

payment provider before reaching out to us.6. Order Cancellations

Orders may be cancelled within 24 hours of placement, provided they have not yet been

shipped.

Once an order has been dispatched, the standard return policy applies.

7. Exchanges

We offer exchanges for:

● Defective or damaged products.

● Incorrect items received.

If the requested replacement is unavailable, a refund or store credit will be issued instead.

8. Chargebacks and Dispute Resolution

We encourage customers to contact us directly at zalexmininginfo@yahoo.com before initiating a

chargeback.

We strive to resolve all issues promptly and fairly.

Unjustified chargebacks may result in account suspension or legal action.

9. Contact Information

For any questions or concerns about this policy, please contact us:

📧 Email: zalexmininginfo@yahoo.com

📞 Phone: +260570941824

🏢 Address: Mwaleshi road off kwacha road plot 3668 Olimpia lusaka

ZALEX Limited reserves the right to amend or update this policy at any time without prior

notice.

Please review this page periodically for any changes.

ZALEX MINING LIMITED

1. Company Profile and Core Mission

ZALEX MINING LIMITED is an innovative, diversified e-commerce and mining company headquartered in Zambia, specializing in the global retailing of high-quality crystal jewelry and handicrafts. Our core mission is to leverage Zambia’s unparalleled natural resources—the world’s finest raw crystal—and bring them directly to consumers worldwide through a seamlessly integrated digital and supply chain platform.

ZALEX MINING LIMITED has a unique value proposition and operating logic.
Our business model is strategically designed to maximize the value of Zambia’s mineral resources while overcoming local industry limitations.

2. Zambia is renowned for producing the world’s highest-grade raw crystal. Our location provides direct access to premium raw materials, ensuring authenticity, superior quality, and traceability from mine to market. By establishing our independent e-commerce site in Zambia, we proudly root our brand identity in this unique national strength.

2-1. Strategic Global Supply Chain Integration: Recognizing the limitations of Zambia’s local manufacturing and logistics infrastructure, we have innovatively built an efficient global supply chain model.

2-2. Professional Processing in China: We export Zambian rough diamonds to professional partner factories in China for processing. China is a global center for precision manufacturing of jewelry and handicrafts, ensuring that our products meet international design and quality standards.

2-3. Global Fulfillment by Partners: After receiving orders from our website, we adopt a “dropship” model from China. Our manufacturing partners provide professional packaging and ship directly to end consumers worldwide. This model ensures cost-effective, fast, and reliable global delivery, which is currently difficult to achieve with direct shipments from Zambia.

3. Integrated Financial and Operational Processes

Our payment and funds allocation system is transparent and designed for operational excellence:

3-1. Customer Purchases: International customers complete payments in various currencies through our Zambian e-commerce website using their desired payment gateway. 3-2. Revenue Distribution: Proceeds received will be strategically allocated through our Zambian company account:
3-3. A substantial portion of the funds will be used to purchase rough crystal from local miners and suppliers in Zambia, injecting capital directly into the local mining industry.
3-4. The funds will be used to cover export logistics costs from Zambia to China.
3-5. A designated portion of the funds will be paid to our Chinese partners to cover processing fees, packaging costs, and international shipping costs for direct shipment to end consumers.

4. Contribution to the Zambian Economy

ZALEX MINING LIMITED is more than just an e-commerce company; it is a significant contributor to the Zambian economy:

4-1. Promoting the Development of the Mining Industry: We create a stable, high-value-added demand channel for Zambian rough crystal, providing miners with direct access to the international retail market.
4-2. Enhancing the Reputation of the Gemstone Industry: We will promote “Zambian Crystal” globally as a high-end brand, elevating its export from raw materials to high-value finished products. 4-3. Tax Revenue Generation: Our operations generate corporate tax revenue for Zambia. Furthermore, by formalizing and expanding raw material exports, we contribute to export duties and other statutory revenues.
4-4. Skills and Market Development: We are developing specialized capabilities in international marketing and e-commerce within Zambia, creating skilled jobs and positioning the country as a hub for digital export operations in the gemstone industry.

In summary, ZALEX MINING LIMITED has developed a sophisticated, asset-light e-commerce model that leverages Zambia’s natural wealth while skillfully integrating global resources for manufacturing and fulfillment. Our application for a payment gateway is crucial to facilitating this global trade, enabling us to receive international revenue and reinvest it in Zambia’s mining economy, thereby fostering sustainable growth and showcasing the best of Zambia to the world.