Shipping Policy of ZALEX MINING LIMITED
Applicable Website: zalexmining.com
Entity: ZALEX MINING LIMITED, Zambia Registration Number: 120251029171
Dropshipping Supplier: Hubei Huihe International Trade Co., Ltd. (Pure one-item dropshipping based in Yiwu, China; no physical warehouse in Zambia)
Effective Date: 28 July 2026
1. Order Fulfilment Model
1.1 This website operates under a pure cross-border dropshipping model. All goods are stored at warehouses of cooperating suppliers in China. No physical inventory is held in Zambia. In-store pickup, same-day or next-day local delivery services are unavailable.
1.2 Upon successful order placement and payment by the customer, we shall forward complete order information to the supplier’s warehouse in China for packing and shipment within 48 hours. If the customer submits incomplete or incorrect information, the order forwarding timeline shall be extended. All delays and losses arising therefrom shall be borne solely by the buyer.
1.3 After the supplier completes packing and cross-border dispatch, the system will automatically send the full tracking number and tracking link to the email address provided by the customer. A 1–3 working day delay in logistics tracking updates constitutes normal industry practice.
2. Estimated Delivery Timeline
2.1 Estimated cross-border delivery period: 25–45 working days (excluding delays caused by customs inspection, local logistics strikes, natural disasters and other force majeure events).
2.2 The timeline is for reference only and does not constitute a delivery guarantee. Customers shall not unilaterally refuse acceptance or payment merely on the grounds of lengthy delivery times.
2.3 Massive logistics delays may occur during public holidays, major overseas promotional seasons and peak import & export customs clearance periods. We will only assist in tracking shipment status and shall not provide compensation for delivery delays.
3. Logistics Fee Rules
3.1 Total order settlement amount = Product supply price + cross-border shipping fee. Shipping fees are clearly displayed on the checkout page in advance with no hidden surcharges.
3.2 If parcels are returned due to buyer-initiated return, refusal of acceptance or incorrect address, the buyer shall bear all round-trip cross-border shipping fees and supplier return handling charges, in accordance with our dropshipping cooperation agreement.
3.3 Multiple items under one order will be shipped in a single consolidated package. Separate shipments or split parcels for one order are not supported. Separate orders must be placed and shipping fees paid repeatedly for split delivery requirements.
4. Recipient Information Requirements
4.1 Buyers must provide complete and accurate recipient name, local contact number and precise street address / full estate details. Missing postal codes or estate numbers may directly result in delivery failure and parcel return to the China warehouse.
4.2 All logistics costs and after-sales losses caused by incorrect addresses, invalid phone numbers or vague delivery information provided by the buyer (including parcel return, loss or detention) shall be borne by the buyer. Neither we nor our supplier shall be liable for any compensation.
4.3 The recipient must sign for the parcel in person upon delivery. Acceptance by a third party, concierge or gatekeeper shall be deemed successful delivery, and no “non-delivery” after-sales claims will be accepted thereafter.
5. Lost or Damaged Parcel Handling
5.1 Criteria for lost parcel confirmation: No tracking updates for 30 consecutive working days. After the customer provides screenshot evidence of tracking records, one of the following two remedies will be offered: ① Free reshipment of an identical new item; ② Full refund via the original payment channel with no administrative fees deducted.
5.2 If outer packaging damage, broken goods, missing items or incorrect items are found upon receipt, the customer must submit clear photo/video evidence within 7 days of signature. We will coordinate with the supplier for free reshipment or full refund, with round-trip logistics costs covered by the supplier.
5.3 If the parcel is signed for normally without on-site damage evidence, damage claims raised after signature cannot be recognised as logistics damage. Such claims will be treated as buyer-initiated after-sales requests, with relevant costs borne by the buyer.
6. Customs Clearance & Duties
6.1 All customs duties, value-added tax and miscellaneous clearance fees incurred when cross-border parcels enter Zambia shall be borne by the recipient buyer. We will not advance or reimburse any customs-related taxes and fees.
6.2 If goods are detained or destroyed by customs due to prohibited classification, infringement or inconsistent declaration information, all losses shall be borne by the buyer; no refund or reshipment will be arranged for such orders.
7. Order Interception & Cancellation
7.1 Orders may be fully cancelled free of charge within 24 hours after placement, provided the order has not been forwarded to the supplier warehouse.
7.2 If the order has been forwarded to the supplier and is pending packing, a basic cross-border logistics handling fee will be deducted upon cancellation.
7.3 Once the parcel is dispatched with tracking generated, mid-transit interception is unavailable. Returns can only be processed in accordance with the return policy after the buyer receives the goods.
8. Special Logistics Restrictions
8.1 Liquids, powders, high-power electric toys, large outdoor furniture and other categories are subject to cross-border air transport controls. Shipments may be delayed via alternative channels; expedited delivery is not supported.
8.2 Delivery coverage is incomplete for remote estates and border areas. Undeliverable parcels will be returned directly, with associated costs borne by the buyer.