Disclaimer
ZALEX MINING LIMITED
1. Business Entity Disclaimer (Core Disclaimer for Dropshipping Model)
1.1 ZALEX MINING LIMITED operates solely as an online retail intermediary platform. The Company does not manufacture, warehouse or directly ship any goods. All physical procurement, warehousing, packaging, cross-border delivery and basic after-sales performance shall be undertaken by the supplier, Hubei Huihe International Trade Co., Ltd.
1.2 Liabilities arising from physical goods including product quality defects, workmanship flaws, specification discrepancies, incorrect or missing items, and damage during logistics shall be borne exclusively by the supplier. The Company only coordinates after-sales communication and shall not independently assume liability for compensation related to product quality.
1.3 All listed prices, inventory status, specifications, images and materials displayed on the Website are provided by the supplier. The Company only synchronises such content for display and does not guarantee zero colour or dimensional differences between product images and physical goods. Minor batch variations shall not constitute grounds for quality claims.
2. Delivery Time & Logistics Disclaimer
2.1 All delivery times stated on the Website are estimated for reference only. The Company accepts no liability for compensation or indemnification for delays caused by force majeure including customs inspections, local logistics suspension, adverse weather, international route adjustments, warfare and pandemics.
2.2 For parcel loss or damage resulting from carrier misplacement, rough handling or delivery errors, the Company will only assist in submitting claim applications. Final compensation standards shall be subject to the rules of the cross-border logistics service provider, and no supplementary differential compensation shall be offered by the Company.
3. Buyer Self-Initiated Operation Disclaimer
3.1 All costs and losses arising from the Buyer’s personal conduct, including incorrect delivery information submitted by the Buyer, failure to check logistics notifications in a timely manner, prolonged refusal to accept parcels or personal dissatisfaction with goods, shall be borne solely by the Buyer. The Company shall have no obligation to provide compensation.
3.2 Where the Buyer engages third-party forwarding services, collection points or private authorised recipients, all risks of parcel loss or damage shall rest with the Buyer.
4. Indirect Loss Disclaimer
Under no circumstances shall the Company be liable for any indirect losses arising from an order, including but not limited to loss of business profits, loss of working hours, equipment damage, emotional distress and breach of commercial agreements. The maximum total compensation payable by the Company shall not exceed the actual amount paid by the Buyer for the relevant order.
5. Website Technical Service Disclaimer
5.1 Temporary inability to place orders or payment failures caused by server maintenance, system upgrades or temporary outages of payment gateways or third-party payment provider systems shall not entitle the Buyer to cash compensation or coupon compensation from the Company.
5.2 In the event of abnormal website access or temporary data anomalies resulting from hacker attacks, virus intrusions or malicious third-party scripts, the Company shall only be responsible for system restoration and shall not bear any order-related losses incurred by customers.
6. Marketing & Product Disclaimer
6.1 Promotional wording on the Website such as “limited-time discount”, “big promotion” and “special offer” serves purely as marketing descriptions and does not constitute a warranty on product quality. Items marked “Final Sale” on discount pages shall not be eligible for unjustified return or exchange once dispatched.
6.2 Safety standards and material specifications for categories including children’s toys, jewellery and outdoor goods are provided by the supplier. The Buyer assumes all risks of personal injury including bruises, accidental ingestion and allergies occurring during product use; the Company shall not be liable for personal injury compensation.
6.3 All goods are intended exclusively for personal household retail use. The Buyer shall bear all infringement and compliance risks arising from bulk purchasing, resale or commercial use of the goods.
7. Third-Party Links & External Service Provider Disclaimer
7.1 Internal and external redirect links, payment service providers and logistics carriers featured on the Website are independent third-party entities. Their services, data security and privacy policies are not under the Company’s control. In cases of unauthorised payment deductions or information leakage caused by vulnerabilities on third-party platforms, the Company will only cooperate with evidence collection and shall not bear full compensation liability.
7.2 Any third-party individuals claiming to offer “refund agency services”, “order placement agency services” or “low-price supply channels” outside official customer service, email and chat channels are not affiliated with the Company. The Company accepts no responsibility for property losses incurred by the Buyer relying on such third-party parties.
8. Governing Law & Dispute Disclaimer
8.1 Operation of this Website is governed by the laws of the Republic of Zambia. Supply disputes between the Company and the Chinese supplier shall be governed by the laws of the People’s Republic of China and subject to the jurisdiction of the people’s court where the supplier is located. The Buyer may not demand advance full compensation from the Company on such grounds.
8.2 If the Buyer initiates malicious chargebacks, fraudulent PayPal disputes or malicious complaints to regulatory authorities, the Company reserves the right to suspend the Buyer’s account, reject future orders, and pursue recovery of litigation costs, liquidated damages and platform fines.
9. Privacy & Data Disclaimer
9.1 The Company only transmits necessary delivery information to the Chinese dropshipping supplier in accordance with the Privacy Policy, and a confidentiality agreement is in place between both parties. Losses from fraud or unauthorised deductions caused by the Buyer voluntarily disclosing account credentials, delivery information or payment verification codes shall be borne solely by the Buyer.
9.2 The Company will cooperate to provide compliant documentation when government or regulatory authorities lawfully request access to order data, and shall not be liable for derivative losses arising from such data disclosure.
10. Amendment to Disclaimer
The Company reserves the right to revise this Disclaimer at any time. Updated versions shall be published in the website footer with a revision date. Continued website access and order placement by customers shall constitute acceptance of the latest Disclaimer.